If you have further questions about our 110% LOW PRICE GUARANTEE, please email us or call 1-714-670-8999

1. Our Poker Chips
At PokerChipMart.com we offer many different types of casino size (39mm in diameter) poker chips for your game:

• Our new "Designer Series" clay poker chips are made of high quality clay composite material. This chip is compress molded under extreme pressure and temperature, the same way to make the casino wager chips. The chip weights 10 gram, it is the closest alternative poker chips to regular casino chips. This chip will be available for sale in early March 2004.
• The 11.5 grams composite poker chip is made of top quality composite resin with metal insert for the added weight. This is the heaviest chip in the market, featured in "Dice", "Suited", and "Super Diamond" three different chip designs. This is the most popular poker chips for home gaming use.
• The 9 grams chips are made of high quality composite material, featured in two color "Suited" and solid color "Diamond" design.

2. How many chips do I need to buy?
The chip quantity needed varies by players on the game.                                      

• 300 chips for 3-4 players
• 400 chips for 5-6 players
• 500 chips for 7-8 players
• 1000 chips for 9 or more players

3. What color break should I need for my poker chip set?
The typical color for Las Vegas casino chip value as following:

• White  $1
• Red     $5
• Green $25
• Black  $100
• Blue is a common color for $10

You should have 70%-80% of your chips in low or mid value. The most popular 5 colors break for a 500pc poker chip set is:.
   

5. Do you customize poker chips?
We currently do not offer this service to our customers. We are in process of setting up this service and will have it available in March 2004. Once the service is available, we will add this feature on our web site.

If you have any further questions regards to our products and services, please  email us : info@pokerchipmart.com or call us 1-714-670-8999.

Orders placed with WWW.POKERCHIPMART.COM are shipped via UPS Ground Delivery Service. All shipping fees are non-refundable. Currently WWW.POKERCHIPMART.COM only ships within United States and Canada. Shipping fees are calculated from California shipping zone to your shipping location on actual size and weight of the merchandise you are purchasing .

Do you ship internationally?
We only ship to Canada currently.

Do you ship to Canada?
Yes, we ship to Canada via UPS standard ground service. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.

Do you ship to APO/FPO?
Yes, we do. We can ship to APO/FPO address via USPS Postal Service. All shipments to APO/FPO or PO Box address will subject to a $10 handling fee for each shipment.

When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when we process your order.

Can you ship to a different address other than my billing address?
Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards, that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position, and thank you for your cooperation! Here are the authorization procedures that we accept:

Option #1: Contact your credit card company to have your shipping address added as an authorized shipping address on their records.

Option #2: Send a Fax Authorization containing the following items:
1. Copy of the front and back of credit card.
2. Copy of a picture ID
3. A statement reading "I authorize PokerChipMart.com to ship my order to the following (shipping) address, followed by the billing address.
4. A handwritten signature and Fax to: 1-714-870-3999

How long will it take before my order ships?
We do request 24-48 hours for all items that are in stock. It is possible that your order may ship the same day, if it is received before 2:00pm Pacific Standard Time, however it is not a guarantee. PokerChipMart.com will do it's very best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

What if I receive a partial order?
To prevent any order processing delays, we will ship all in stock items. Should you wish to substitute an out of stock item with another item, we'll be happy to ship the item free of shipping charges.

Do you charge sales tax?
PokerChipMart.com is a California-based company. All orders shipping to California address are subject to a 8.25% CA Sales Tax.

How do I place an order?
To purchase an item online, simply click the "order" button to the right of the item. When you have finished adding all items to your order, click "View Order¡L (located in the top section of every page of our site). Make any necessary adjustments to your order by the "Update Quantities¡L button. You can now proceed to our !¡±Check Out!¡L page. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the !¡±Submit Order!¡L button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST be exactly the same as the billing address for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank. We reserve the right to cancel any order that does not meet bank verification standards.

What are my payment method choices?
We honor the following major credit cards: Visa, MasterCard, American Express, and Discover.
Please feel free to contact us at: 1-714-670-8999 if you should have any further questions.

What are my shipping method choices?
Ground delivery is our standard shipping method in the United States. Your order will be processed and shipped from our fulfillment center in California and will normally arrive within 2 - 8 business days. Our preferred carrier is UPS.
 
Important Info About Your Order:

• Shipping Cost is non-refundable for unclaimed, undeliverable or returned packages, unless we made a mistake.
• Signature Requirements may be necessary for delivery to an Apartment, Unit or condominium.
• Address Corrections made by our carrier will result in $10.00 charge.
• Saturday Delivery (where available) add $10.00 to Next Day Air Shipping Rates. Please visit www.ups.com or call UPS Toll Free 800-742-5877 to check availability.
• Holiday Ordering - We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.

Please note that weekend and holiday will not count as business days.